Thursday, February 12, 2009

Federal (Crime) Express- I guess postal carriers like lingerie too

Every day in business breeds a new set of challenges, a new reason for a nervous breakdown, something else to keep you up at night. On Thursday after a relatively good day in business, I received a call that all of the packages we had shipped on the previous Saturday (thankfully not the busiest of days), had been stolen... Actually the packages had been opened, all of the contents removed, sort of resealed and shipped on their way...

WTF (cover your ears readers for all sort of unholy profanities were exclaimed)!!!!!

I swore, I almost had a heart attack when I realized that we were sold out of many of these items (thanks Urban Daddy) making them irreplaceable or at the very least on backorder, I was extremely loud but polite to our fed ex rep hoping one of the two mannerisms would result in our packages being found... to no avail.

Then I breathed deep yoga like breaths over and over again until I was able to speak at a normal decibel. When I was ready, I began calling and emailing the customers effected, offered replacements and discounts and tried my best to give them the customer service that they deserve. (I still feel incredibly guilty that they trusted us with their valuable orders and this is what happened).

When I finished, I called my bestest gay husband who is the head of sales for a lovely French fashion company. Then I began the rant all over again- "Can you believe this happened??? Who do they think they are??? Isn't this the craziest thing you ever heard???

He listened politely (which is extremely rare for him), and then softly chuckled and said "Welcome to fashion. You're in business now and it aint so glamorous, is it?"

No, it's not. It's is beautiful but tough... just like us.

Dames and Broads

P.S. Got a call from one of our lingerie vendors in Canada--- our next shipment will be incomplete because all of their 36Cs were stolen off of a truck... HERE WE GO AGAIN. :)


Mitzi said...

OMG, you've got to be freaking kidding!! I'm so sorry to hear about the loss. Hopefully, this small loss will proceed a huge gain.

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